MeddorSupport
A question, a problem, something wrong in the app: write to [email protected]. We reply within two business days.
In the app, the Report button on an error message, or Settings → Support, prepares the email with everything we need to understand the problem.
Frequently asked questions
The barcode on the bag isn’t recognized. Most pet-store bags aren’t in any public database. Take a photo of the front of the package: Meddor finds the product from its name.
The prescription was misread. That’s why every line has to be checked before it’s saved. Uncheck whatever is wrong and add the treatment by hand.
How do I share the record with someone? Settings → Household → Invite someone. The other person needs a Meddor account with no pets: joining a household means leaving their own.
How do I delete my account? Settings → Account → Delete my account. Everything linked to it is erased, with no copy kept.